An organization’s computing resources and network are two of its most vital assets. RSS offers a full range of information technology (IT) services that enhance the functionality and performance of clients’ computing resources and networks.
RSS advocates the mission-driven use of IT. Our IT professionals carefully assess each client’s needs, technical specifications, and cost and time requirements. We will leverage resources within and outside the client’s organization to develop IT infrastructures and solutions that integrate easily into multiple computing and networking environments.
RSS will provide desktop support, hardware maintenance, help desk, and network support services. Our goal is customer satisfaction, and we will design, implement, and manage our service teams with the goal of meeting and exceeding customer expectations.
RSS provides desktop support using the Seat Management service delivery model, a proven way to deliver high levels of customer satisfaction and technical performance at a stable, competitive price. RSS measures and reports results regularly using established service level agreements and performance metrics.RSS is skilled and experienced at working within this type of results-oriented environment and offers exceptional desktop support in the areas of:
- Software/hardware services
- Tier 2 & 3 support
- Software refresh
- Operating system support
- Requirements analysis
- Performance/service level management
- ISO compliance
RSS delivers help desk support in a performance-based environment where rapid response time, customer satisfaction, and cost effectiveness are critical. To respond to this challenge, RSS provides
trained help desk professionals that combine detailed systems knowledge with customer service skills to ensure the smooth operation of vital business systems. Our help desk personnel are responsible for receiving service requests or inquiries, providing first-level problem resolution (Tier I support), scheduling customer appointments, and planning and scheduling service requests to the appropriate technicians or service vendor for resolution.
RSS supports the daily management, typically with a 24x7 requirement, of enterprise-wide networks. We emphasize the customer service dimension of our support to ensure a complete and rapid response to the needs of our customers and the networks they rely upon to support their business.
- Network administration
- Security management
- User support
- Database Administration
- Property management